Need help? Have a question?

We are happy to assist you with any print related questions you may have. Please call us or fill out our Inquiry form here.
Below are answers to some frequently asked questions.

Q: Can you help me with my design?

A: Absolutely! We take whatever you have; pictures, a logo, an old design, or nothing at all, and combine it with the text you want! We can also supply pictures based on your requests. After we have completed your design you will be sent a proof by email for your approval or necessary revisions. Simple!

Q: What is a ‘File Upload or FTP’?

A: This is simply a way to send us big graphic files. Email can usually only send 10MB or so.

To use our file FTP:

  • Click on the “Upload Your Files” link. This opens up a new window with a form.
  • Beside the `File` fields are `Browse`buttons. Click on one of these to show the files on your computer.
  • You now select the file you want to send us and click Open.
  • Then, fill in your contact info and any instructions. Click upload.

Q: Is there a setup fee? Or any other charges for my existing graphics?

A: Absolutely not! The only time there is an additional fee is if you require design work from us.

Q: What is monitor calibrating? How do I do it?

A: Often, computer monitor manufacturers do not make monitors with accurate colour reproduction in mind. They are often very bright for improved readability. Or people turn the brightness up manually for the same reason, it looks good!

The problem this can cause is that your graphics, in actuality, are darker than they appear on the screen. This is often discovered when a print job comes back darker than it appeared on the monitor.

A monitor can also be displaying too much red, or blue or any number of problems. However, having too much brightness is the most common problem.

Q: What file formats do you accept?

A: Our print company in Toronto accepts virtually everything under the sun! However, PDF, TIFF, or JPG are best. Please be sure to save everything at the highest quality or at a resolution of 300 dpi.

Here is a partial list of the formats we can work with:

  • PDF
  • TIFF
  • JPG
  • Microsoft Word
  • Photoshop
  • Illustrator
  • EPS

Q: What is the difference between digital and offset printing?

A: Digital printing is generally used when printing smaller quantities. This is because there is much more time and cost involved with preparing for an offset (printing press) job. Offset printing is used for larger quantities where the higher cost of setup is justified by the lower cost of production per piece.

The quality of our digital and offset product is very comparable and on most products it is very difficult to tell the difference. However the industry consensus is that offset printing produces the preferred quality.

Q: How long does shipping take?

A: Shipping in the Greater Toronto Area is usually 24 hours. The rest of Canada can expect three to five business days. Rush delivery is available at reasonable rates. Tracking numbers are sent out upon shipment.

Q: Is mail order secure and safe? What about credit card security?

A: All product is sent through FedEx and you are provided with tracking numbers. Credit Card transactions are done through a PayPal, or SSL. This encrypts all your information keeping you safe during your online experience. This is the industry standard in Online Security.

Q: What methods of payment do you accept?

A: Visa, MasterCard and American Express online via PayPal In addition, we can make arrangements to accept Interac Money Transfers, PayPal and money orders.

Contact a 25Hour Print Service Representative at 1.877.520.5830, or get an estimate.